IT Operations & Support
We take over full IT operations and user support, so you can focus on your business.
Everything you need for day-to-day operations.
Proactive monitoring
Servers, storage, and network under continuous watch, with alerting.
Patch management
Updates applied outside business hours, no disruption to daily work.
Helpdesk
User support by phone, email, and remote access.
Backup & recovery
Data kept safe, verified with regular restoration tests.
User account management
Onboarding, offboarding, permissions, Microsoft 365 and Entra ID.
Monthly report
A clear summary of all work completed and recommendations.
Predictable monthly fee. No surprise bills.
Essential
We handle IT. You handle your business.
- ✓ Business-hours helpdesk: phone, email, remote access
- ✓ Ticket submission via ServiceDesk or email, response within 1 business day
- ✓ System updates in pre-agreed maintenance windows
- ✓ Backup oversight with restoration testing
- ✓ Security essentials: MFA, endpoint protection monitoring
- ✓ Asset inventory and monthly summary
Complete
Everything in one hand, from servers to end users.
- Everything in Essential, plus:
- ✓ Proactive monitoring: servers, storage, network, endpoints
- ✓ 1-hour response for critical incidents, SLA compliance in reports
- ✓ User account management
- ✓ Documented change management
- ✓ Monthly report and quarterly IT review
Custom
When a standard package isn't enough, we scale.
- Everything in Complete, plus:
- ✓ Extended or 24/7 coverage
- ✓ Unified management across multiple sites
- ✓ Custom SLA and dedicated account contact
- ✓ Compliance support (NIS2), DR plan and testing
365 ServiceDesk, included in every package.
Ticket management
Every request is tracked, no need to ask where things stand.
SLA monitoring
Response and resolution times are measured automatically, backed by numbers, not promises.
Asset inventory (CMDB)
We always know what's on the network: machines, servers, licenses, and their relationships.
Change management
No "we just changed something", every modification is documented, approved, and traceable.
Knowledge base
What we've solved once, we solve faster the second time.
Automatic monthly report
Generated from the system, not assembled manually after the fact.